Translate flujo de trabajo from Spanish to English

– An activity that is composed of other activities. Workstreams are the simple building blocks of the process. They may be assigned to single or multiple roles. ¹

– A sequence of activities, actions, or tasks through which documents or items are passed as part of an automated business process. ¹

– A set of instructions that route and queue incoming calls and generate reports to an agent or a set of agents according to adjustable business logic. It defines the user experience of a user who calls a response group. ¹